Frequently Asked Questions (FAQ)

All American Cleaning & Restoration, Inc. — Northern Illinois & Southern Wisconsin

At All American Cleaning & Restoration, Inc., we know disasters don’t come with instructions. That’s why we’ve answered the most common questions homeowners and businesses ask about our restoration, cleaning, and emergency services.

We proudly serve Northern Illinois and Southern Wisconsin, including Rockford, Freeport, Lena, Byron, Machesney Park, Roscoe, Rockton, South Beloit, Galena, Monroe, and surrounding areas.

🔥 Fire Damage Restoration

Q: What should I do immediately after a fire?
A: Once everyone is safe, contact All American Cleaning & Restoration right away. We offer 24/7 emergency board-up, smoke cleanup, and fire restoration services. Avoid cleaning walls or furniture yourself — improper cleaning can set soot stains permanently.

Q: Can smoke damage be completely removed?
A: Yes. Our certified fire restoration team uses advanced cleaning systems, air scrubbers, and deodorization technology to remove smoke residue and odors completely — guaranteed.

Q: Does insurance cover fire damage restoration?
A: In most cases, yes. We work directly with your insurance company to ensure proper documentation and full coverage for cleanup, reconstruction, and contents restoration.

💧 Water & Flood Damage

Q: How fast should I call after water damage?
A: Immediately. Water damage worsens by the hour — within 24–48 hours, mold can begin to grow. Our team provides 24-hour water extraction, drying, and dehumidification to prevent costly secondary damage.

Q: What areas do you service for flood cleanup?
A: We serve all of Northern Illinois and Southern Wisconsin, including Rockford, Freeport, Byron, Roscoe, Monroe, and Galena. No job is too big or small — from a flooded basement to a full commercial cleanup.

Q: How do you prevent mold after water damage?
A: We use industrial-grade drying equipment, moisture detection tools, and antimicrobial treatments to ensure all affected areas are completely dry and sanitized.

🦠 Mold Testing & Removal

Q: How do I know if I have mold in my home?
A: Common signs include a musty odor, visible black or green growth, or persistent allergy-like symptoms. We offer professional mold inspection and air quality testing to confirm the presence and type of mold.

Q: Is mold removal dangerous?
A: It can be if handled improperly. Our technicians are certified in mold remediation, using HEPA filtration, containment barriers, and industry-approved removal methods to safely eliminate contamination.

Q: Can mold come back after removal?
A: Not if the underlying moisture source is fixed. We identify and correct leaks, humidity issues, or water intrusion to prevent future growth.

🌪️ Storm Damage & Reconstruction

Q: What should I do if my roof or windows are damaged in a storm?
A: Call us right away for emergency board-up and roof tarping. Our team will secure your property to prevent further water or structural damage while repairs are scheduled.

Q: Do you handle full storm reconstruction?
A: Yes. We manage everything from debris removal and cleanup to full structural rebuilding, siding replacement, and roofing repair.

Q: Do you work with insurance companies after storm damage?
A: Absolutely. We work directly with adjusters to document damage, submit claims, and coordinate restoration — ensuring your property is restored quickly and correctly.

🧹 Carpet, Upholstery & Content Cleaning

Q: Do you offer carpet cleaning even if I haven’t had a disaster?
A: Yes! We provide routine carpet, upholstery, and rug cleaning services to keep your home or business fresh year-round.

Q: Can you remove smoke or pet odors from furniture and carpets?
A: Definitely. Our team uses deep-cleaning systems and odor-neutralizing treatments to remove odors at the source, not just mask them.

Q: What’s included in your content cleaning services?
A: We carefully clean, deodorize, and restore furniture, textiles, personal belongings, and soft goods — even offering emergency laundry services after a fire or flood.

🪟 Emergency Board-Up & Tarping

Q: When should I use a board-up service?
A: Immediately after fire, vandalism, or storm damage leaves your property exposed. Board-up and roof tarping prevent water intrusion, theft, and safety hazards.

Q: How fast can your team respond?
A: We’re available 24/7 for emergency calls across Northern Illinois and Southern Wisconsin — usually arriving within hours, depending on your location.

🧾 Insurance Claims & Process

Q: Will you work with my insurance company?
A: Yes. We work directly with all major insurance providers, helping you navigate paperwork, file claims, and ensure your loss is fully covered.

Q: Do I need to wait for my insurance adjuster before starting cleanup?
A: No — in fact, you’re required to take reasonable steps (like boarding up or drying out your property) to prevent further damage before your adjuster arrives.

Q: Do you provide documentation for my claim?
A: Yes. We provide photos, reports, and cost breakdowns for all repairs and restoration services — keeping your insurance company fully informed.

⚒️ About All American Cleaning & Restoration

Q: Are your technicians certified?
A: Yes. Our team is IICRC-certified (Institute of Inspection, Cleaning and Restoration Certification) and continuously trained in the latest technology and industry best practices.

Q: What areas do you serve?
A: We serve communities throughout Northern Illinois and Southern Wisconsin, including:
Rockford, Freeport, Lena, Dakota, Byron, Machesney Park, Roscoe, Rockton, Galena, Apple Canyon Lake, Monroe, South Wayne, and more.

🕓 Need Emergency Help?

Disasters don’t wait — and neither do we.
📞 Call All American Cleaning & Restoration 24/7 at 815-235-1322 for immediate assistance or to schedule service.

All American Cleaning & Restoration, Inc. — Restoring homes, rebuilding trust, and protecting what matters most across Northern Illinois and Southern Wisconsin.