Credit Card Processing

How do I return an item?

All goods to be returned to ACI require a Return Authorization (RA) number.  Items returned without an RA number will not be credited and will be returned to the sender at their expense. To obtain an RA number, call a ACI customer service representative. Have a copy of your invoice available to give information to your representative. There is no penalty for goods returned within 30 days of invoice date with an RA number and the invoice number. We can only credit new and unused, unmarked goods in resalable condition. Returns made after 30 days will be accepted at our discretion and are subject to a minimum 20% restocking fee.

Sorry, no returns are allowed on special-order items.


Be sure to pack merchandise properly and include your name, address, invoice number, invoice date, part number and quantity being returned along with the reason for the return. Write the RA number clearly on the outside of the box and on note with invoice information inside the box. This will greatly speed up the posting of credit to your account.